Just as choosing the best Canadian order fulfillment company is essential to your success, making sure that you pick the correct shipping company for your needs is equally important.
Most fulfillment company will offer you a choice when it comes to shipping: your orders can either be shipped by the national carrier – in this case, Canada Post – or through a private shipping company, usually UPS or FedEx.
“Which one you choose depends on a variety of factors, but generally speaking, they each have their advantages and drawbacks.”
Canada Post is usually the less expensive option, although that is not always the case. On the other hand, it doesn’t really offer any usable order and package tracking system, and getting genuine, timely help from one of their agents on the phone is next to impossible.
UPS is almost exactly the opposite; you can get excellent, helpful customer service, it is very easy to track packages, and their service is guaranteed. UPS is also, generally speaking, the more expensive option.
If you have a relatively low shipping volume, and the products you sell are inexpensive to both you and your customers, you can probably get away with using Canada Post. If you ship high-value items, or have a large shipping volume, it is always better to pick UPS.